We’re DARYN CHOOK, a company registered in Vienna, Austria. When you shop with us, these terms apply.
They’re important for both of us as they set out what we expect from each other, and they also give you helpful info. Of course, if you need anything else, get in touch with us – we’d be happy to hear from you!
We keep these terms updated and we amend them every so often, so remember to check back in before you shop, as the latest set will apply.
Ordering:
When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order.
We only accept your order once payment has been approved and we have debited the payment card or other payment method (and then the contract is made based on these terms).
You may be able to cancel or change your order within 24 hours after ordering. If you haven’t done it – your order will be produced as purchased. Please note that we produce on demand, so your order will be ready for shipping after 10 working days.
Prices:
Depending on the value of your order or the address you choose, delivery costs may vary. Such additional charges will be clearly shown during the checkout process and included in the ‘Total Cost’.
Delivery:
Before you finalize your order, you’ll be given dates depending on the delivery address.
We respect the environment and our nature, therefore we don’t produce stocks. Your order will be personally produced for you within 10 working days. We to try to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics, custom clearance or bad weather. We will keep you updated as much as we can.
Returns:
You can make a return and get a refund within 14 working days.
As long as an item is still in its original condition, we accept returns for free, subject to the rules below. None of these rules affect your statutory rights.
If an item is returned to us damaged, worn or in an unsuitable condition, we won’t be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.
Returned items are your responsibility until they reach us, so make sure they’re packed up properly and can’t get damaged on the way!
All returned items should be sent in their original condition and packaging where possible, including tags.
If you return an item requesting a refund within 14 days of receiving it, we’ll give you a full refund by way of the original payment method.
We don’t accept returns after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.
The sale products are not refundable, sorry.
We aim to refund you within 14 days of receiving the returned item. Our returns address is: DARYN CHOOK, Böcklinstr. 100/26, 1020 Vienna, Austria.
Intellectual property:
DARYN CHOOK owns or has permission to use the intellectual property rights in its website and its content. These rights are protected and reserved.
You’re allowed to store, print and display our website content only for your own personal use. You are not allowed to use any part of the website for commercial purposes unless you have our express permission.
You’re also not allowed to use the DARYN CHOOK logo or any DARYN CHOOK brand or trade mark (or any marks which are colourably similar) without our express permission. For use and/or duplication of the materials placed on our website or social media channels please get in touch with us via office@darynchook.com to get the written permission.
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